21st Century Skill:
Productivity and Accountability

Anchor Standard in Reading CCRA.R.4:
Interpret words and phrases as they are used in the text.

EPISODE CHALLENGE:
In an uncharacteristic error, Brendan mixed up the files for a patient’s blood test results, which resulted in a misdiagnosis for patient Teresa King. Teresa thought she had cancer! Now, she threatens to sue if Brendan isn’t fired. Brendan feels horrible and offers to resign. The staff comes to Brendan’s defense and says the clinic should treat this as a system failure, not a personal error. The director must decide whether to place the blame on Brendan or on the clinic’s lack of proper systems. Meanwhile, Austen is befuddled when the objects that he uses for play therapy suddenly disappear.