Error Message: “Unable to load team file for team <team name> (… access Denied).”
The simulation does not have access to the student data folder. Either the data folder does not exist, or the program does not have permission to access the student data folder.
If you encounter this problem after installing the software, make sure you have chosen a data path that students can access when they are logged in to the computer. Please review the Installation Guide (the PDF on your disk) for more information on choosing a location for your student data. On Windows, you can choose a different data path by re-running the installer. On a Mac, you can choose a different data path by using the CRI Preferences Editor. (Review the Macintosh stand-alone installation instructions for more information on using the Preferences Editor to change the student data path.)
If you have been using the software successfully for a while before encountering this problem, it is possible that the problem has resulted from a change or a problem with your school network. The student data folder may no longer be accessible to students. Double check that you and your students are logged in to the computer and network as you normally would be. If you know where the student data should be located, verify that this location remains accessible when logged in as a student. If taking these steps doesn’t resolve the problem, please contact our technical support at (800) 258-0640.